Yes. You should be able to reach our conference systems from anywhere in the world. Of course, you will incur international long distance charges if you are not within the United States when you call. Our Premium service provides toll-free numbers that can be reached only from within the fifty United States and Canada. If you use our Web-Scheduled Premium 800 service we provide a long distance dial-in telephone number for use by callers who are outside the USA and Canada.

We do not specify the location of our servers because they are located all over the continental US. We also have servers in the United Kingdom for our European customers. Each conference call can be different and may be allocated to any of our servers, depending on several factors, including conference size, length and overall demand. Plan for conference calls to be at the domestic long distance rate your carrier charges for interstate calls.

Please verify that the conferees' e-mail addresses were correctly typed. You may wish to review the entries in your address book. Our system makes its best attempt to deliver the invitations and will notify you if any of them “bounce” back to us.

Yes! Just create a conference for the total number of people you want. Then, include those members without e-mail by giving them the date and time of the conference, the phone number to dial and the Participant Access Code. They will be able to join in without the e-mail invitation and RSVP features.

Due to numerous technical problems that can result from connecting two conference calls together, such as loss of volume, confusion of conference controls, poor sound quality, echo and uncertain disconnect supervision, we do not support this and strongly recommend against it.

The facilities (circuits) required for all conference calls are pre-allocated and reserved at the time they are scheduled. If only one or more callers can't get through, it's likely a long distance carrier problem. Have them use a "dial around" or 10XXX number and try again.

Yes, with our Web-Scheduled Premium 800 service we offer Conference Recording, Computer Download and Telephone Playback of your conference call. (learn more). If you wish, after the conference has ended we will contact a qualified third-party transcription service on your behalf.

This is not an internet call. You dial using an ordinary telephone into our conference server at a pre-arranged time. The other participants in your conference will also dial the same telephone number and meet you there.

Quick Scheduler saves you time by "copying" previous conference settings into a new conference in 3 easy steps. Just select any previously scheduled conference, input your new date and time, then Quick Scheduler will duplicate your attendees, organizer code, access code, subject, agenda and invitees. You can still edit any conference setting on the manage page as usual.

Web-scheduled conference call lengths are only scheduled in increments as specified on the web site. You may call in up to 20 minutes early but you will hear music-on-hold until the scheduled start time of your conference. If facilities are available at the time your conference is scheduled to end, our system will automatically extend it if it runs long. Of course, Reservationless conference calls can start at any time and can last up to three hours. See our Services page for a comparison between our different services.