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Exit Chimes

When this conference control is enabled, a sound will signal when a Participant exits the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “9” on the telephone keypad. Exit Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls.

Entry Chimes

When this conference control is enabled, a sound will signal when a new Participant has joined the conference. This is useful for the Organizer to welcome new conference Participants, and is accessible by entering the Organizer Access Code at the start of a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “9” on the telephone keypad. Entry Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls.

Conversation Mode

This mode provides an open, un-muted conference in which all Participants can speak freely. This mode works best for small groups of conferees. At any time during a conference, conference Organizers can switch between Conversation Mode, Q&A Mode and Presentation Mode by toggling the “7” on the telephone keypad. Conversation Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls.

Consultation

A private, two-party sub-conference. Any Participant can take advantage of this control by first obtaining his Caller Code using the “2” on the telephone keypad, exchanging Caller Codes with the other consultant and then using the “1” on the telephone keypad to enter the consultation.

Conference Ends when Organizer Leaves

When this conference control is enabled, the conference will end when the Organizer exits theconference. If more than one conference Participant uses the Organizer Access Code,the conference ends when the last person who entered the Organizer Access Code exits the conference. CAUTION: If the Organizer accidentally hangs up or is disconnected from the conference, everyone else will also be disconnected! For this reason, the Organizer should not use a cell phone or any phone likely to drop the call and should make sure that any Call Waiting features are turned off for the duration of the conference!

Conference Starts when Organizer Arrives

When this conference control is enabled, the conference begins for all Participants when the Organizer enters the special Organizer Access Code. If more than one conference Participant uses the Organizer Access Code, the conference begins when the first Organizer Access Code is entered. This allows the Organizer to prevent the conference from starting in his absence. CAUTION: If the Organizer is late for the conference, the conference will not start until his or her arrival! Participants may abandon the conference or think they cannot be heard.

Computer Download

The means to retrieve and save your Conference Recording for playback on multimedia computers and digital audio players. Download is only available when Conference Recording is selected for a Web-Scheduled Premium 800 conference. We provide you with a hyperlink to your recordingin MP3 format. Once you download the recording you can burn it to a CD-ROM, save it on your computer, or send it by e-mail to your friends and colleagues.

Alternative Dial-in Number

This is the additional Dial-in Number provided for international callers participating in a Web-Scheduled Premium 800 conference. Since only callers in the 50 United States and Canada can access our toll-free numbers, the Alternative Dial-in Number guarantees access for callers anywhere else in the world. A caller who uses the Alternative Dial-in Number pays the rates charged by his or her long distance telephone company to call the U.S. As Organizer of the conference, you pay $0.10 per minute for every caller, regardless of the Dial-in Number used.

Is human customer support available?

Yes. But before sending an e-mail to Customer Support, please browse the help topics links above for a possible answer to your question. If your question is not addressed in the help section, click here for support.

Are the conference calls private and secure?

Yes. There are several different privacy features. Each call has a unique Participant Access Code for entry. Participant Access Codes are uniquely assigned for all services with the option to choose your own for our Web-Scheduled services. Also, there is a short tone heard on the conference call whenever anyone exits or enters the conference. Additionally, the conference organizer can press the pound,or "#" touch-tone to hear how many other parties are on the call. In addition, the conference organizer may lock the conference by pressing "5" on the touchtone keypad to prevent additional persons from entering the conference. See also Hotkeys.

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