Web-scheduled conference call lengths are only scheduled in increments as specified on the web site. You may call in up to 20 minutes early but you will hear music-on-hold until the scheduled start time of your conference. If facilities are available at the time your conference is scheduled to end, our system will automatically extend it if it runs long. Of course, Reservationless conference calls can start at any time and can last up to three hours. See our Services page for a comparison between our different services.

If you use our Quick Scheduler feature, (see What is Quick Scheduler?) you can easily schedule multiple conferences in quick succession, up to 11 months in advance. In addition, if you use our RSVP email invitation tool, you can organize your contacts into groups and with one click, copy your group into the e-mail invitation for your conference. Scheduling each conference should take less than one minute.

Our conference bridges are physically located on the premises of telephone company central offices and are connected to the telephonenetwork via high capacity digital circuits. Our equipment does not itself introduce echo or noise into the conference.

We do not offer telephone support for non-emergency problems of users of our free services. We do, however, offer toll-free customer support for our Web-Scheduled Premium 800 service. The toll-free customer support number, along with a support authorization number required when calling customer support, is displayed on the confirmation page and e-mail once a Web-Scheduled Premium 800 call is scheduled.

In any conference call, no matter what conference bridge or provider you use, the clarity will decrease somewhat as you add more Participants. The more conference Participants, the more likely the use of cell phones, cordless phones, speakerphones, headsets, background noise, and other low-quality transmission problems. Also, there is more chance of someone putting the call 'on hold' without remembering to mute their phone and broadcasting their 'hold music' or radio station to the remainder of the conference.

There is no specific limit on how many conferences you can schedule or when they can occur. Each conference is associated with a phone number to call and a unique Participant Access Code. Our software makes sure each conference is unique and private. Thus, you cannot have two or more conferences taking place simultaneously.

Most often, this happens when the person using our Web site doesn't complete the process of reserving the conference by selecting "confirm this conference". It is very important to follow the prompts all the way through the process until our system reads "confirmed conference". Please visit the Conference Manager page of our site well in advance of your scheduled conference time and verify that the upcoming conference is displayed there. Also, you may wish to take advantage of our e-mail invitations and confirmations feature to gain a measure of confidence that the conference is truly reserved on our server.

Web-Scheduled Standard is a free telephone conferencing service† that can be used immediately after signing up for a user account. Our step-by-step online interface allows you to schedule and manage telephone conference calls from any Web browser at your convenience, without the assistance of an operator.

Many of our users want to host conference calls for their clients or guests and don't want their participants to have to pay long distance charges to access the conference. Also, it may be more convenient to put the cost of the conference call onto a single credit card bill rather than paying via separate long distance bills for each caller. Many people have found our low per minute rate to be even cheaper than the rates they would pay for regular long distance.

No. There are absolutely no surcharges. For Reservationless Standard and Web-Scheduled Standard conferences nothing extra will appear on your bill other than the call itself, billed at your normal long distance rate. For Web-Scheduled Premium 800 conference calls nothing will appear on your phone bill whatsoever. Instead, we will bill your credit card for the total amount of time each participant is present in the conference call, at the rate of $0.10 per minute per caller.